Refund Policy

Effective Date: 02/09/2024

RIGHT TIME TRADING LIMITED is committed to providing high-quality educational tools and services. We understand that occasionally clients may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are granted.

1. Eligibility for Refunds

1.1 Refund Conditions
Refunds may be requested under the following conditions:

• Within 14 Days of Purchase: If you request a refund within 14 days of your initial purchase and have not used the services or tools extensively.
• Technical Issues: If our platform is unable to perform as advertised due to technical issues that we fail to resolve within a reasonable time frame.
• Service Not as Described: If the services or tools provided do not meet the descriptions or claims made at the time of purchase.

1.2 Non-Refundable Items
The following items are non-refundable:

• Courses and Educational Content: Once accessed or downloaded, courses and educational content are non-refundable due to the nature of digital goods.
• Custom Services: Services tailored specifically to individual client needs are non-refundable.
• Promotional Discounts: Refunds will not be granted on purchases made with promotional or discount codes.

2. Refund Request Process

2.1 How to Request a Refund
To request a refund, please follow these steps:

• Submit a Request: Email our support team at support@righttimetrading.com with your refund request. Include your order number, the date of purchase, and the reason for the refund.
• Provide Documentation: Attach any relevant documentation or screenshots that support your request, such as proof of technical issues or discrepancies with service descriptions.
• Wait for Response: Our support team will review your request and respond within 5 business days. We may request additional information if needed.

2.2 Refund Processing Time
Once your refund request is approved, processing time typically takes 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

3. Service Credits

3.1 Alternative to Refunds
In some cases, we may offer a service credit instead of a cash refund. Service credits can be used towards future purchases or services. You will be informed if a service credit is applicable as an alternative to a refund.

3.2 Credit Expiry
Service credits must be used within 12 months from the date of issuance. Unused credits will expire after this period.

4. Refunds for Subscription Services

4.1 Monthly Subscriptions
For monthly subscription services, you may request a refund for the current month’s payment if:

• The request is made within 7 days of the payment date.
• You have not used the service extensively during this period.

4.2 Annual Subscriptions
For annual subscription services, refunds are available under the following conditions:

• Within 30 Days: If requested within 30 days of the initial payment and no substantial use of the service has occurred.
• Prorated Refunds: If the request is made after 30 days, a prorated refund will be calculated based on the unused portion of the subscription.

5. Contact Us

Refund Inquiries:
For any questions about this Refund Policy or to request a refund, please contact us at:

Email: support@righttimetrading.com
Phone: +44 20 1234 5678
Mailing Address:
RIGHT TIME TRADING LIMITED
Dept 5580a 601 International House
223 Regent Street, Mayfair
London, United Kingdom, W1B 2QD